#Acronis boot cd freezes how to
#Acronis boot cd freezes install
#Acronis boot cd freezes software
#Acronis boot cd freezes windows

#Acronis boot cd freezes windows

In the left column of Event Viewer, expand Windows logs folder.

Hit Windows +R buttons to open Run window and type eventvwrВ to open Event Viewer.

Save Windows System Information file: see this articleВ for instructions.

If both utilities fail to create a system report, collect the following data manually: Save a system report from Windows: see Acronis True Image 20: Collecting System Report using AcronisInfo Utility for True Image or, if it fails to create a system report, use AcronisInfo Utility

#Acronis boot cd freezes install

Download the latest build of Acronis True Image from your account and install it - see this article for instructionsД©.

#Acronis boot cd freezes software

If you did not uninstall antivirus software at step 2, temporarily disable it to avoid possible interference with installationДЁ. If the machine boots in normal mode after uninstalling Acronis True Image, perform the following steps for troubleshooting the issue.Д§. You can contact Microsoft Support or your local IT service for assistance with restoring Windows bootability.Д¦. It is recommended to fix the operating system boot issue before attempting to reinstall Acronis True Image. If the machine does not boot after uninstalling Acronis True Image, most likely the boot issue is not caused by Acronis True Image installation. Reboot the machine and check whether it boots successfully in normal mode.ДҐ. Run Acronis True Image Cleanup Utility: see this articleВ for instructionsД¤. If you successfully boot the system in Safe Mode, proceed with product uninstallation: first, uninstall or temporarily disable your antivirus software as it can interfere with the product install/uninstall process.ДЈ. For Windows 10, see this guide for instructions (steps 4, 5, 6, 7)Дў. Attempt to boot the machine in Safe Mode: you can do it by pressing F8 during boot (works on BIOS machines without SSD drives), by booting from a recovery drive or by using Windows installation drive. See this article for instructionsД¬ontact Acronis Customer Central with the collected informationДЎ. Collect System Report from Acronis Bootable Media. Create a file/folder backup of the following folders on your machine:Д¤. Reset and boot into Acronis Bootable Media.ДЈ. Take a photo of the lockup screen and of error messages, if anyДў. If the issue reproduces, collect the following additional information for investigation:ДЎ. Disable the following options in BIOS/UEFI, if they are available:Дisabling these options will allow you to see error messages during boot process, if any. The BIOS or UEFI BIOS setup utility will open. Press the key combination (such as, Del, F1, Ctrl+Alt+Esc, Ctrl+Esc). During the boot process computer displays theВ key combination that you need to press in order to enter BIOS or UEFI BIOS. Enable boot logging per these instructionsД©. Save a system report from Windows: see Acronis True Image 20: Collecting System ReportДЁ. Download the latest build of Acronis True Image from your account and install it - see this article for instructionsД§. If you did not uninstall antivirus software at step 1, temporarily disable it to avoid possible interference with installationД¦. Run Acronis True Image Cleanup Utility: see this article for instructionsДҐ. You can also uninstall the product using the EXE installation file: run the installation file of the product that you want to uninstall and select the option Remove:ДЈ. Uninstall Acronis True Image: it can be removed via Add or Remove programsВ ( StartВ -> Control Panel) for Windows XP or Program and FeaturesВ ( StartВ -> Control Panel) for Windows Vista and Windows 7/8/10. Uninstall or temporarily disable your antivirus software as it can interfere with the product install/uninstall processДў.

#Acronis boot cd freezes how to

How to proceed if the machine can be recovered from a backupДЎ. This article explains how to perform a clean install to insure correct setup of all components and what diagnostic information to collect for further troubleshooting in case clean reinstallation does not resolve the issue.ДЇurther troubleshooting steps are different depending on whether you can recover the machine from a backup. The issue with hanging on system boot can be caused by issues during installation, such as incorrectly installed drivers. If you don't have a system backup made by Acronis True Image, you can also attempt recovery from Windows system restore point: see this pageВ for instructions Troubleshooting If the issue occurred after updating/upgrading Acronis True Image to a new version, and you have a system backup, created before that, use Acronis Bootable Media to restore from that backup. After you reboot the computer or turn it off and on again, the machine does not boot: you see the loading screen and spinning circle, but operating system does not load. You install Acronis True Image 2018 on a Windows machine (either as a clean install or over an earlier build or version of the product).